Privacy Policy for HotelSnapp

  1. Introduction
     Welcome to HotelSnapp. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services (the “Service”). By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.
  2. Information We Collect
  1. Personal Information You Provide

    • Contact details: name, email address, mobile number, WhatsApp number.

    • Submission details: screenshots of hotel deals, booking reference numbers, travel dates, destination, and any additional notes you enter.

    • Authentication data: if you choose to log in (e.g., via Google OAuth), we may receive your name, email address, and profile picture from that provider.

  2. Automatically Collected Data

    • Usage data: pages visited, time spent, form interactions, click-through data.

    • Device & technical data: IP address, browser type and version, operating system, device identifiers, and approximate location.

    • Cookies & tracking: see Section 7 below.

  1. How We Use Your Information
     We use your information for the following purposes:
  • Processing requests & submissions: verifying deal screenshots, responding to your inquiries, and facilitating bookings.

  • Communication: sending confirmations, rate-match updates, promotional offers, newsletters, and service announcements via WhatsApp, SMS, and email (with your consent).

  • Customer support: responding to support requests, resolving disputes, and improving our service.

  • Personalization & analytics: understanding user behavior to enhance our website, services, and marketing.

  • Legal compliance & safety: preventing fraud, enforcing our Terms & Conditions, and complying with applicable laws.

  1. Legal Basis for Processing (EEA Users)
     If you reside in the European Economic Area (EEA), we process personal data under one or more of the following grounds:
  • Consent: where you have given clear permission (e.g., for marketing communications).

  • Contract performance: to fulfill our service agreement with you.

  • Legal obligation: to comply with laws and regulations.

  • Legitimate interests: for fraud prevention, website security, and service improvements (balanced against your rights).

  1. Sharing & Disclosure of Information
     We may share your personal information with:
  • Service providers: travel partners, payment processors, CRM and email/SMS/WhatsApp messaging platforms, hosting and IT vendors, analytics providers.

  • Affiliates & partners: for joint promotions or integrated services, always under strict confidentiality.

  • Legal authorities: to comply with court orders, enforceable government requests, or to protect the rights, property, or safety of HotelSnapp, our users, or others.

  • Business transfers: in connection with a merger, acquisition, or sale of assets, with continued protection of your personal data.

  1. Data Retention
     We retain personal information only as long as necessary to:
  • Provide and improve our services.

  • Comply with legal obligations (e.g., tax, accounting, audit).

  • Resolve disputes and enforce our agreements.
     When no longer needed, we will securely delete or anonymize your data.

  1. Cookies & Tracking Technologies
     We use cookies and similar technologies to:
  • Remember your preferences and form inputs.

  • Analyze website usage and performance.

  • Serve targeted advertisements (where permitted).

You can manage your cookie preferences via your browser settings; however, disabling certain cookies may affect website functionality.

  1. Your Rights & Choices
     Depending on your jurisdiction, you may have the right to:
  • Access: request a copy of your personal data.

  • Correction: update or correct incomplete or inaccurate data.

  • Deletion: ask us to erase your personal data (subject to legal exceptions).

  • Portability: receive your data in a structured, machine-readable format.

  • Restriction & Objection: limit processing or object to processing based on legitimate interests or direct marketing.

  • Withdraw consent: revoke any consent you have given for communications.

To exercise these rights, please contact us as set out in Section 11 below. We will respond within the timeframe required by applicable law.

  1. Security
     We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, secure data storage, and regular security assessments.
  2. Children’s Privacy
     Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately so we can delete it.
  3. International Transfers
     Your information may be transferred to—and maintained on—servers located outside your jurisdiction (including outside the EEA). When we do so, we ensure that adequate safeguards are in place (e.g., Standard Contractual Clauses, privacy shields where available) to protect your data.
  4. Changes to This Policy
     We may update this Privacy Policy periodically. We will post the revised date at the top of this page and, where appropriate, provide more prominent notice (e.g., email notification). Continued use of our Service after changes constitutes your acceptance of the updated policy.
  5. Contact Us
     If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
  • Email: [[email protected]]

  • Address: [Your Business Address]

  • Phone: [Your Contact Number]

Thank you for trusting HotelSnapp with your personal information. We are committed to protecting your privacy and providing transparent, user-friendly data practices.